FAQ
Order Status
Did my order ship?
Click on “Order History” in “My Account” on our website to check the status of your order.
How do I change the quantity or cancel an item in an order?
Click on “Order History” in “My Account” on our website to view the orders you have placed. Then click “Change Quantity/Cancel Order” to find and edit your order. Please note that once an order has been processed or shipped, it cannot be edited.
How do I track my order?
Click on “Order History” in “My Account” on our website to track your order.
My order never arrived.
Click on “Order History” in “My Account” on our website to track the status of your order. Make sure all items in your order have shipped. If your order shows your package tracking number, please contact the shipper to confirm that your package has been delivered. If each of your packages shows a “Delivered” status, please contact customer service for assistance.
An item is missing from my shipment.
Click on “Order History” in “My Account” on our website to track the status of your order. Make sure all items in your order have shipped. If your order shows your package tracking number, please contact the shipper to confirm that your package has been delivered. If each of your packages shows a “Delivered” status, please contact customer service for assistance.
When will my back order arrive?
Back order items are items for which our suppliers cannot predict when more stock will become available, but once available we will be able to ship the item to you as quickly as possible.
How do I edit my account information?
Click “My Account” on our website to edit your account information.
How much will my shipping cost?
Shipping is calculated automatically before you submit your payment information. Just add the item to your cart and head to the checkout page where you’ll see your shipping method options and their prices.
How do I return an item?
Please review our refund policy
I received the wrong product.
If you feel that the product you received is wrong, please contact customer service within 24 hours of receiving the product.
When will my order ship?
Please review each individual program page for more information on each program’s availability. Also, after placing an order, you can track the status of your order by clicking “My Account” on our website. When your order ships, you will receive a shipping confirmation and tracking information within 24-48 hours of shipment.
When will my order ship and how much will it cost?
Shipping is calculated automatically before you submit your payment information. Just add the item to your cart and go to the checkout page where you will see the shipping method options and their prices. We will ship immediately after receiving your payment.
What is the return policy?
Please see our terms and conditions for full details of our returns policy.
Guarantee
Low Price Guarantee
We promise to give you the best value at the best price. We value your business and work hard to keep our prices low to save you money!
Privacy Policy
We value your privacy. Please review our Privacy Policy for full details on how we use the information we collect.
Security
This site is protected by SSL (Secure Sockets Layer) encryption, the highest standard of Internet security.
When is my credit card charged?
We will charge your credit card within 24 hours of your item being shipped.
How do I use the coupon?
Once you have added items to your shopping cart, click the “View Cart” link at the top of this site to view your shopping cart. At the bottom of your cart, you’ll see a box where you can enter your coupon code.